Career

Nokia (Feb 1995 to Present)

Business Operations Manager, North American Deploy Services: (Jan 2020 – Present)

  • Business Operations Management of $1+B Deploy Services yearly business. Cost Efficiency Management of $100+M of Deploy Cost.
  • Cost reduction in Deploy projects by improving processes and using remotization, digitization & automation (DnA), serviceability and delivery model optimization levers in partnership with SAC Wireless (Services company). Accountability with balance of tracking, reporting and challenging.

Transformation Manager, North American Service Business Operations and Transformation: (Jan 2015- Dec 2019)

  • Led NAM Transformation Office PMO across Procurement, Global Delivery Center, Market Services Units, Customer Delivery Teams and F&C. Special focus of 5G network deployments in North American customers.  $100+ Million per year cost improvement.
  • Developed and implemented a highly successful Supplier Development Program to partner with key telecommunications suppliers for the deployment of 5G networks in North America.
  • Developed and implemented Continuous Improvement methodologies including Lean Six Sigma, Kaizen to cut waste and increase efficiency.
  • Led cross-functional matrix team through extensive use of automation, cloud tools and dashboards.

Core Networks Department Manager, Competence Manager, North American Region: (Nov 2001 – Jan 2015)

  • Managed $12+ million annual budget and 70+ personnel.
  • Led deployment and support of nationwide wireless core network (Circuit and Packet Core, IP backbone, IMS and Applications).
  • Ramped up personnel, competencies, tools and processes for several new technologies including 3G, Release 4, and IMS.
  • Achieved highest score in employee satisfaction and motivation and won North American Region people’s choice award.
  • Strategized, planned, and executed annual competence development plan for North America Market Services with the budget of $13+ million dollars and 1000+ employees.
  • Developed and delivered highly successful flagship Leadership and Soft-skills programs. (LEAP, HELP, BEST).

3G Wireless R&D Expert, Nokia, Finland: (Jan 2000 – Nov 2001)

  • Pioneered the end to end integration and system testing of 3G wireless network. Made world’s first 3G call in commercial equipment ahead of schedule.

Product Competence Manager, Nokia, China: (Oct 1997 – Jan 2000)

  • Deployed and supported of 2G wireless network in China through tremendous growth. 
  • Set up a new technical support center in Shanghai for supporting tremendous growth of wireless business in Eastern China. Significantly improved the software and hardware processes, developed local competencies.
  • Recruited, trained and led of 35+ employees.
  • Managed critical Y2K transition.

Product/Field Manager/Specialist, Nokia, India/United Kingdom: (Feb 1995 – Oct 1997)

  • Modi-Telstra, Calcutta, India: Implementation of India’s first ever wireless cellular network.
  • Cellforce (FASCEL) Gujarat, India, ESSAR project, Punjab, India.
  • Orange UK.

July 31st, 1995. First ever commercial cellular call in Calcutta, India. My first project with Nokia for Modi-Telstra.

Alcatel Switching Systems Expert, Nepal Telecommunications Corporation: (Oct 1990 – May 1993)

Maintaining Alcatel E10B Switching System

Planned, deployed and supported nationwide fixed digital telecommunication network.

About me.....